Design

How can I create my own design with the MapOnShirt tool?

You can watch our video tutorial:

Can I use a ready-made design?
Yes. We have a selection of ready-to-go designs for T-shirts, pillows, multifunctional headwears. Take a look here.
Can I use colors that are different from the ready-made designs?

Yes, please press the "Customize" button, then choose colors from the color palettes provided or create your own colors with the HTML color code tool. You can watch our video tutorial:

Can I order specially made designs or products?
We have three types of standard product: T-shirts, pillows, and multifunctional headwears. However, if you have a specific idea, write to our customer support representative by email at info@maponshirt.com. We will try to find a solution.
What should I know about MapOnShirt creative design rewards program?
You can create your own design, submit it to us for publication in our Store and earn rewards for every item sold. Read more.

Map

How can I find my own location on a map?

You can use "Search map for place" field (located in top-right corner) and enable Labels "Turn On" button or watch our video tutorial:

Why is my street or location not showing up?
The MapOnShirt design tool uses data from OpenStreetMap (www.openstreetmap.org), which is continuosly updated and edited by its community members. You can join the OpenStreetMap community and update your location. We are updating our MapOnShirt map every 1-2 months.
Why is map in my location too detailed (or not detailed enough)?

To change the level of detail of your map, use the buttons ctrl-change-layer-less and ctrl-change-layer-more in the upper-right corner. If the map still does not look as you expect, probably that means there is not enough data available from OpenStreetMap. In this case, please use a map of a larger area, e.g, your region, state or continent.

You can watch our video tutorial:

 

Ordering

How is my order processed?
When you have created your own design or chosen an item from the ready-to-go designs, you can add it to the cart by pressing the "Buy" button and then the "Add to cart" button. You can add as many items as you like to the cart. When you have added all the items you wish to purchase, press the "Check Out" button in the cart. After the payment process is complete and you have received a confirmation email from us, we start to process your order: we make a printout, then put it on a fabric, cut & sew, pack it. This process can take from 2-6 days. Then we ship it to you. When the product is placed for shipping, you receive an email with shipping delivery tracking link. Delivery time depends on your chosen shipping method (express or standard) and your location.
Which payment methods are accepted?
We accept Visa, MasterCard, Discover, American Express, and PayPal payments.
How are payments processed?
We use the PayPal payment platform to process all payments. PayPal ensures security of your money transfers and offers buyer protection. Read more here
Are taxes included in the price I am paying?
Prices are shown in EUR, USD or GBP inclusive of VAT tax. Shipping costs are added during the checkout process according to your delivery address. Any orders that are shipped to countries outside of the European Union may be subject to additional import taxes, customs duties and fees levied by the destination country ("Import Fees") which are not included in the order price you pay. The recipient of an international shipment is solely responsible for customs clearance and any additional charges.
What should I do if I have problems with my payment?
Please contact our customer support representative by email at info@maponshirt.com
How does the MapOnShirt's fair return policy work?
If you are not satisfied with the quality of your order, you can return it within 30 days. In that event, you can choose to exchange it for a replacement item with the same design, or receive a discount on your next order, or get a refund for the substandard item (as long as you have not designed the product yourself, e.g. using colors other than those in the preset themes or creating product types other than standard MapOnShirt items: T-shirts, pillows, multifunctional headwears). Refund excludes shipping costs. To return the order, please contact our customer representative by email at info@maponshirt.com. You will receive answer within 8 hours on a weekday (Mon-Fri) or within 48 hours during the weekend (Sat, Sun). Note that returned product shall be delivered to us undamaged and in the original packaging.
How can I get a discount?
If you order 10 or more items, we will offer you a discount. To find out more, please contact our customer support representative by email at info@maponshirt.com
Can I purchase a MapOnShirt gift card?
Not yet, but we plan to introduce those in October.
How can I cancel my order?
Please contact our customer support representative by email at info@maponshirt.com. It is possible to cancel your order before production has started: within 8 hours if you placed your order on a weekday (Mon - Fri) or within 20 hours if you placed your order at the weekend (Sat, Sun). You will receive an email to confirm that your order has been canceled.
 

Production

Where is the production site located?
Our production site is located in Northern Europe. Address: Ciekurkalna 1. līnija 11, Riga, Latvia, LV-1026. See on a map.
What is sublimation printing?
Sublimation printing (also called all-over printing) is a dye-printing technique that makes it possible to display the full spectrum of colors in the design. It works like this: the submitted design is printed on a sheet of high-release paper and transferred onto the fabric using a high heat and pressure system. Heat converts the solid, printed dye particles into a gas (sublimation) and bonds them to the polyester fibers of the fabric (only 100% polyester). In comparison to screen printing and direct-to-garment digital prints, the dye is absorbed by the fabric allowing a more breathable, softer feel.
What kind of fabrics are used?
We use three different types of fabric: 100% cotton-touch polyester, 100% high performance polyester, and 100% spun polyester.
100% cotton-touch polyester 100% high performance polyester 100% spun polyester

soft touch fabrics

moisture wicking

lightweight

breathable

machine washable

high performance fabric

moisture wicking

lightweight, breathable

microfibre fabric

seamless

quick-drying

2-way lateral stretch

unisex and unisize (fits for all adults)

machine washable

100% polyester with solid structure

pillow insert

filling material: 100 % polyester 

fabric: 100 % polypropylene

machine washable

Shipping

How do I know when my item will be delivered?
Your order processing can take 2-20 days (that includes production of the item (2-6 days) and delivery (which depends on how far are you located from us). When your order is shipped, you receive a notification email with a link where you can track your delivery.
What does "single shipping fee per cart" mean?
It means that it doesn't matter how many products you order, the shipping fee for one cart will stay the same according to our shipping rates and your geographic region.
Is it possible to change the shipping address of the order?
Yes, it is possible within 2 days of placing your order (while your order is still in the production stage). Please contact our customer support representative immediately by email at info@maponshirt.com. Once you have received the email with the delivery tracking link, we can not change the shipping address anymore.

If you have any further questions that are not listed here, please do not hesitate to contact our customer support representative by email at info@maponshirt.com